Jeni Newman

Senior Director, Operations


As Senior Director, Operations, Jeni leads the Supply Chain (logistics and case management), Donor (donor screening and workup), Network (onboarding and expertise associated with apheresis), Process Documentation & Improvement and Vendor teams. She and her teams are dedicated to the flawless delivery of services for cell and gene therapy developers.

Prior to her current role, Jeni held leadership positions in the NMDP parent organization as a leader in the Donor Contact teams, Director of Case Management and Senior Director of Operational Excellence, where she most recently provided strategic direction and leadership to a group that maintained relationships with over 140 domestic transplant centers and led the relationship with 80 international partners. Growing that team to support increasing volumes while strategically changing how they supported the NMDP vision, she delivered a 98% satisfaction rating with customers.

During the COVID-19 pandemic, Jeni led many operational initiatives while maintaining global operations. Additionally, Jeni led the deployment of new functionality for our customers, increasing customer satisfaction with the application from 70% to 97% in 5 years.

Jeni earned a bachelor’s degree in Biology from the University of Minnesota Duluth.